Refund and Returns Policy

Return & Refund Policy

Last updated: August 28, 2026

At EDA Sausage, we want you to be satisfied with your order. Because we sell food and other perishable products, special return and refund conditions apply.

Please review the policy below before requesting a refund or reporting an issue with your order.

Returns of Perishable Food Products

For health, safety, and food quality reasons, we generally cannot accept returns of perishable food products once they have been delivered.

This includes sausages, meat products, refrigerated products, frozen products, and other perishable food items.

We cannot accept returns or provide refunds simply because you changed your mind, no longer want the product, or ordered the wrong item after the order has been delivered.

However, if your order arrives damaged, spoiled, defective, incomplete, or incorrect, please contact us as soon as possible so we can review the issue and provide an appropriate solution.

Damaged, Spoiled, or Incorrect Orders

Please inspect your order as soon as it arrives.

Your order arrives damaged
The packaging is damaged or compromised
A product appears spoiled or unsafe to consume
You received the wrong product
Products are missing from your order
There is another significant problem with the condition of your order

Please email us at info@edasausage.ca and include:

Your order number
Your full name
A description of the issue
Clear photos of the affected product
Photos of the packaging and shipping label, where applicable

Please do not discard the affected product or packaging until we have reviewed your request, as we may require additional information to evaluate the issue.

Once we review your request, we may offer, depending on the circumstances, a replacement, partial refund, full refund, store credit, or another appropriate resolution.

Non-Returnable Items

Due to health and safety requirements, certain products cannot be returned, including:

Perishable food
Refrigerated or frozen products
Products that have been opened or consumed
Products that have been improperly stored after delivery
Products damaged after delivery due to improper handling or storage
Gift cards
Final-sale items where clearly identified as final sale before purchase

Please contact us at info@edasausage.ca if you have questions about whether your specific item is eligible for a return or refund.

Non-Perishable Products

If your order contains an eligible non-perishable product, you may request a return within 30 days of receiving the item.

To qualify for a return, the product must be:

Unused
In the same condition in which you received it
In its original packaging
Accompanied by your receipt or other proof of purchase

You must contact us before returning any item.

Items sent to us without prior authorization may not be accepted.

Exchanges

Because many of our products are perishable food products, direct exchanges may not always be possible.

If you receive an incorrect or damaged product, contact us at info@edasausage.ca. After reviewing the issue, we may arrange a replacement or another appropriate resolution.

Refunds

If your refund request is approved, we will notify you by email.

Approved refunds will generally be issued to your original payment method.

Please allow up to 10 business days after a refund has been issued for your bank, credit card company, or payment provider to process and post the refund to your account.

Processing times vary depending on your financial institution and are outside our control.

If more than 15 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us at:

info@edasausage.ca

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at info@edasausage.ca.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing, fulfillment, or shipping, we may not be able to cancel or modify it.

Shipping and Delivery Issues

If tracking shows that your package was delivered but you cannot locate it, please check your delivery location and contact the carrier where appropriate.

If your package arrives damaged or there is a significant delivery issue affecting the condition of your food, please contact us promptly at info@edasausage.ca with your order information and supporting photos.

We will review the circumstances and determine an appropriate resolution.