Last updated: August 28, 2026
At EDA Sausage, keeping our products fresh during delivery is one of our highest priorities. All perishable food orders are carefully packed to help maintain appropriate temperatures and product quality throughout transit.
We carefully schedule shipments of perishable products to help prevent packages from remaining in transit unnecessarily over weekends or holidays.
Orders are processed on business days. Depending on the day and time your order is placed, shipment may be held until the next appropriate business day to help protect the freshness of your products.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
We currently ship within Canada.
Our estimated delivery times are:
Standard Shipping: 3–5 business days – FREE
Express Shipping: 1–2 business days – Additional charge
Delivery times are estimates and begin once your order has been dispatched.
Weekends and public holidays are not considered business days.
Our sausages and other temperature-sensitive products are carefully prepared for delivery using insulated packaging.
Depending on the order size and shipping conditions, cooling packs may be included inside the package to help maintain an appropriate temperature during transportation.
Our packaging is designed to help protect your products throughout the normal delivery period.
Important: Cooling packs are not intended for consumption.
Please bring your package inside as soon as possible after delivery.
Once received, refrigerated products should be placed in the refrigerator promptly and stored according to the instructions on the product packaging.
Unless otherwise stated on the individual product:
Refrigerated storage: 0–4°C
After opening: Consume within 3–5 days
For longer storage: Products suitable for freezing may be stored at approximately −18°C according to the product instructions.
If your package arrives in a condition that causes concern about the safety or quality of the food, please do not consume the affected product and contact us promptly.
Tracking information is provided for shipped orders where tracking is available through the selected carrier.
Once your package has been handed over to the carrier, you will receive an email containing your tracking information.
Please allow some time for the carrier’s tracking system to update after receiving your shipping confirmation.
If you need assistance with tracking, contact us at:
We work hard to have orders delivered within the estimated delivery window.
However, occasional delays may occur because of circumstances outside our reasonable control, including severe weather, holidays, carrier disruptions, unusually high shipping volumes or other transportation issues.
Because our products include perishable food, please contact us if your shipment experiences a significant delay.
We will help review the shipment status and determine the appropriate next steps.
Please carefully review your shipping address before placing your order.
If you notice an error after ordering, contact us immediately at:
Please provide your order number and the correct shipping address.
If your order has not yet been shipped, we will make reasonable efforts to update the address.
Once the package has been handed over to the carrier, we cannot guarantee that the delivery address can be changed.
Please inspect your products when your package arrives.
If your order arrives:
Damaged
With compromised packaging
With missing products
With incorrect products
In a condition that raises concerns about food safety or quality
please contact us promptly at info@edasausage.ca.
Please include:
Your order number
A description of the issue
Clear photos of the affected products
Photos of the shipping package
A photo of the shipping label, where applicable
Please keep the affected product and packaging until we have reviewed your request.
After reviewing the issue, we may provide an appropriate resolution such as a replacement, partial refund, full refund or store credit, depending on the circumstances.
If you need to cancel an order, please contact us as soon as possible at info@edasausage.ca.
We will make reasonable efforts to cancel your order before processing or shipment begins.
Because perishable food orders may be prepared and packed quickly, we cannot guarantee cancellation once fulfillment has started.
Once an order has shipped, it can no longer be cancelled.
If you have any questions about shipping, tracking, delivery or the condition of your order, please contact us:
EDA Sausage
Email: info@edasausage.ca
Website: edasausage.ca
Address: 197 Yonge St, Suite 201 & 202, Toronto, ON M5B 0C4, Canada
